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Featured Articles

The Future of Claims: Faster, Smarter, Better

By Bill Kenealy

To differentiate themselves, carriers will need to apply a host of mobile and data-intensive technologies to the claims process in the coming years.

Claims Officers Eye Technology To Solve Challenges

By INN Editorial Staff

Soft business environment, workforce issues and technology challenges are all top of mind for chief claims officers, according to a new survey conducted.

Another Round on the Claims Carousel

By Bill Kenealy

Innovation using the technologies at-hand, rather than the invention of new technologies, appears to be the path to tighter claims processes.

Legacy Lessons Learned

By Bob Mueller

Strong executive sponsorship, getting staff buy-in and learning when to say "no" are key when beginning a large claims system replacement project.

One Insurer's Quest for Faster Claims Decisions

By Joe McKendrick

Manitoba Public Insurance's year-old system enables multiple resources to view and work on claims at the same time, resulting in faster, more accurate decisions.

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