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Outlining the Personal Lines Consumer

Predictive Analytics Defining Marketing Competition

Western National Offers Digital Postal Mail

Customer Experience: Insurers Improving

Instant Binding Now in the Picture for Progressive

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Featured Articles

The Key to Customer Communications Outsourcing

By Doug Cox

Print/mail outsourcing can relieve burdens, but insurers need to maintain effective customer communications.

The CRM Shift

By Bob Violino

The growing use of the Internet, social media and mobile devices to gather information is forcing insurers to re-evaluate their customer relationship management systems and strategies to best respond.

LinkedIn, Facebook Top Social Media Tools

By INN Editorial Staff

Insurers view social platforms as a way to interface with agents, consumers.

INN's Annual Top 5 Trends for 2012 - Consumer Centrism

By Pat Speer

INN editors present the business and technology trends that have the potential to impact insurers' operational environments in 2012 and beyond.

One Surgery with a Side of Blood Thinners?

By Carrie Burns

Demands for transparency within the health insurance industry could set forward-thinking insurers on a crash course with consumer-friendly, rules-based systems.

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