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7 Tech Solution Providers, 6 Insurers Receive Awards

By Chris McMahon

Microsoft, Applied Systems and Prudential are just a few of the companies taking home a 2012 Vanguards in Insurance Practices award.

Imagine: No More Auto Insurance Premiums

By Chris McMahon

Two new studies show that the embrace of existing technologies, such as telematics, could soon have a dramatic effect on the insurance industry.

CIOs Emphasize Communication, Enterprise Integration

By Justin Stephani

CIOs agree that mobile apps, social media, cloud computing and other new technologies can all help insurers, according to LOMA.

Horizon BCBSNJ Latest Insurer to Launch a Retail Center

By Juliette Fairley

Horizon Blue Cross Blue Shield of New Jersey joins a growing number of health insurers to launch retail centers across the country.

Trust Ratings: USAA No. 1

By Chris McMahon

14 insurers, including State Farm, The Hartford and 21st Century, named in Temkin’s 2012 trust ratings.

J.D. Power Ranks Insurers on Shopping Experience

By Chris McMahon

The Hartford and Liberty Mutual garner top rankings; study concludes that while there are fewer shoppers overall, they are more likely to shop online and switch auto insurance carriers, and self-service can tip the balance.

Gartner: Customer Experience Now a Top CIO Priority

By Chris McMahon

Investment in CRM software experienced a year-over-year increase of 13.5 percent in 2011.

Liberty Mutual Debuts Group Benefits Mobile App

By Juliette Fairley

Data is seamlessly integrated into Liberty Mutual Group Benefits’ tracking and reporting tools.

Auto Claim Satisfaction Drops to its Lowest Level in Three Quarters

By Juliette Fairley

Overall customer satisfaction declined 13 points to 842 during the first quarter of 2012, according to J.D. Power study.

Insurers Eagerly Invest in Document, Content Technologies

By Chris McMahon

Organic growth behind carriers’ desire for technologies that facilitate customer requests and consolidate multiple document systems.

Insurers' Social Media Sites Examined

By Justin Stephani

State Farm, Progressive and Allstate noted for successful Facebook presences in a recent report breaking down the industry’s take on social media.

Humana, National Council on Aging Partner in Stanford Pilot

By Pat Speer

Participants in national online pilot learn skills to help manage conditions and interact with others living with chronic illness.

The Banking Industry Speaks Up for Force-Placed Insurance

By Jeff Horwitz

Banking industry exec discusses the issue’s force-placed furor, the industry's response and possible areas of compromise.

The Opportunity Within Annuities

By Juliette Fairley

As interest in defined contribution plans decline, insurers have an opportunity to reach retiring boomers looking for guaranteed lifetime income.

Priorities for P&C Insurers: Customers, Agents and Core Systems

By Juliette Fairley

North American P&C IT leaders say customer retention, promoting and building relationships with brokers and agents, and modern claims and policy management systems are extremely important to them, according to Gartner.

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